As part of a global outsourced QA service delivery you will be required to listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client.
Looking to hire a vibrant, hardworking individual for a QA position
To assess agents calls according to set outcomes and provide reporting based on findings
To adhere to high levels of quality standards and meet QA targets
To conduct and complete investigations as and when required and provide reporting based findings
To provide online coaching and training feedback