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About BYC

Experts in our field

We are the largest provider of Outsourced Quality Solutions in the Southern hemisphere.

We are a company servicing all global regions with a vast client base. Operating for many years, BYC provides support to our clients by ensuring your customer delivery is aligned to your brand.

Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all expectations. The founder of BYC, Jackie Naughton gained her contact centre expertise by developing and managing 4,500 workstations across 13 countries and with her leadership, BYC now supports all types of contact centres globally.

As a company, BYC is passionate about the customer experience whether internal or external. Our large team provides dedication and professionalism in every interaction. Our services ensure cost effective, practical and flexible advice that focusses on solutions by driving improvements via your contact centre and resources operating within it.



Experts in our field

Our Team

BYC has a leadership team with over 50 years of combined experience and track record in the customer experience industry. At BYC we have large diverse teams of experts covering all 11 South African languages.



Jackie Naughton is CEO and Founder of BYC Group of Companies


As founder and CEO of BYC, Jackie is responsible for the ongoing development of the groups products, people and value to businesses around the world. As an outsourced quality, coaching and software provider, BYC operates and serves South Africa, United Kingdom, Australia, Singapore and Indonesia. The success and growth of the BYC group was driven by her insatiable appetite to push boundaries and question the Status Quo.

As award winners for the innovation BYC brings to the contact centre and service sectors, Jackie is well known in many continents as a leader in her field.

Jackie brings over 25 years business and leadership experience across multiple sectors, geographies and scale of business. Prior to setting up BYC, Jackie was the executive operations director for TeleTech Europe, one of the global leaders in outsourced contact centre services, where she served for a decade, overseeing 12,000 resources in various locations.

Jackie has recently received the Cape Chamber of Commerce, 2018 International Woman's Entrepreneurial Challenge - known as the IWEC award.

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