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Customer Measurement Services

Helping Your Business

Reach New Heights

Key Components

What Differentiates Us?

These are a few key elements that AQUA can bring to your call centre environment.

Customer Evaluations

With the experience of the BYC staff, your QA is in good hands.

Regulation Monitoring

Manage your business regulation risks allowing for immediate remedial action.

Online Coaching

No more paper processing - AQUA allows all information to flow online increasing efficiencies for your teams as well as ensuring improved information flow within your contact centre.

Agent Performance Portal

Allows the agent to view their own results and coaching feedback. Providing the agent with a tool to approve the coaching and improve performance.

Live Reporting & Business Insights

Having data at your fingertips is essential to running an efficient contact centre. License our easy to use online QA Reporting tool.

Secure

We have multiple protection securities in place to provide you with complete confidentiality and protection of your valuable customer information.

AQUA in the cloud

In Cape Town or London? AQUA can be accessed from anywhere so you are never left in the dark.

Aqua Flow

Watch this space for an exciting new product that’s almost ready to launch!

Aqua Professionals on Standby

Need help and don't know where to look? AQUA Professionals are a call away.

Our goal:
"Work with our clients to improve their customer delivery by improved use of the quality assessment process."
Quality Assured

BYC Aqua Solutions

The Companies we help are not only in the contact centre industry, we cover all aspects of independent customer measurement across all sectors to ensure customer strategies are achieved and exceeded

There's no replacement for experience and we have loads of it

Learn More
Results Driven

Focusing on Solutions

We are a company servicing all global regions with a vast client base. Operating for many years, BYC provides support to our clients by ensuring your customer delivery is aligned to your brand.

Our main areas of focus include:

  • Customer Evaluation and Outsourced QA Services
  • QA and On-line Coaching Reporting Tool
  • Contact Centre Consulting
  • Training Expertise

We have been helping businesses effect real, practical changes in their contact centres for years. We could help your business too.

100000

Monthly Evaluations via AQUA

159

Global Clients

900

Total Hours of Calls Evaluated




GDPR Queries

If you have any GDPR related queries we have a dedicated team to help you with your queries: gdpr@byc-aqua.com