Job description

Quality Assurance Assessor

As part of a global outsourced QA service delivery you will be required to listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client.

Looking to hire a vibrant, hardworking individual for a QA position

Key Responsibilities:

To assess agents calls according to set outcomes and provide reporting based on findings

To adhere to high levels of quality standards and meet QA targets

To conduct and complete investigations as and when required and provide reporting based findings

To provide online coaching and training feedback

Key Requirements:

  • Matric essential
  • Computer literacy essential
  • Listening skills
  • Excellent Communication Skills, good English written language ability
  • Verbal Communication skills in any of the 11 South African language
  • Well organized and able to work under pressure
  • Ability to multi task
  • Detailed and analytical thinking skills
  • Zero error philosophy (aim to get things right the first time)
  • Strong customer ethos
  • Quality Assurance experience advantageous
  • Any of the 11 South African Languages full understanding