Customer Evaluation and Outsourced QA Services QA and Online Coaching Reporting Tools Contact Centre Consultancy Training Expertise
Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all expectations. The founder of BYC, Jackie Naughton gained her contact centre expertise by developing and managing 4,500 workstations across 13 countries and with her leadership, BYC now supports all types of contact centres globally.
As a company, BYC is passionate about the customer experience whether internal or external. Our large team provides dedication and professionalism in every interaction. Our services ensure cost effective, practical and flexible advice that focusses on solutions by driving improvements via your contact centre and resources operating within it.
These are a few key elements that AQUA can bring to your call centre environment.
Having data at your fingertips is essential to running a efficient contact centre. License our easy to use online QA Reporting tool.
Need help and don't know where to look? AQUA Professionals are a call away.
With the experience of the AQUA staff, your QA is in good hands.
In Cape Town or London? AQUA can be accessed from anywhere so you are never left in the dark.
No more paper processing - AQUA allows all information to flow online increasing efficiencies for your teams as well as ensuring improved information flow within your contact centre.
We have multiple protection securities in place to provide you with complete confidentiality and protection of your valuable customer information.