About Us

We are a company servicing all global regions with a vast client base. Operating for many years, BYC provides support to our clients by ensuring your customer delivery is aligned to your brand.

Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all expectations. The founder of BYC, Jackie Naughton gained her contact centre expertise by developing and managing 4,500 workstations across 13 countries and with her leadership, BYC now supports all types of contact centres globally.

As a company, BYC is passionate about the customer experience whether internal or external. Our large team provides dedication and professionalism in every interaction. Our services ensure cost effective, practical and flexible advice that focusses on solutions by driving improvements via your contact centre and resources operating within it.


What We Do

  • Customer Evaluation and Outsourced QA Services
  • QA and On-line Coaching Reporting Tool
  • Contact Centre Consulting
  • Training Expertise


AQUA Key Components

These are a few key elements that AQUA can bring to your call centre environment.

Live Easy to Use Reporting

Having data at your fingertips is essential to running a efficient contact centre. License our easy to use online QA Reporting tool.

AQUA Professionals on Standby

Need help and don't know where to look? AQUA Professionals are a call away.

Quality Assessments

With the experience of the AQUA staff, your QA is in good hands.

AQUA in the Cloud

In Cape Town or London? AQUA can be accessed from anywhere so you are never left in the dark.

Online Coaching

No more paper processing - AQUA allows all information to flow online increasing efficiencies for your teams as well as ensuring improved information flow within your contact centre.


We have multiple protection securities in place to provide you with complete confidentiality and protection of your valuable customer information.

Contact Us

Our dedicated team are ready to arrange a conversation at your convenience.


Office: +44 121 258 0240 (UK) +27 21 531 9949 (SA)
Mobile: +44 7528 036 481 (UK) +27 82 553 3576 (SA)

GDPR Queries

If you have any GDPR related queries we have a dedicated team to help you with your queries